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Shipping/Returns
SHIPPING METHODS
USPS - Within the USA
Media Mail (Bookrate - U.S. only - takes 5-15 working/business days)
Priority mail (First class - takes 3-5 working/business days)
Media mail (bookrate) shipping is free with orders of $70 or more (before taxes and shipping charges) within the United States. Charges for media mail is based on dollar amount ordered as follows:
Media mail (bookrate) shipping is free with orders of $70 or more (before taxes and shipping charges) within the United States. Charges for media mail is based on dollar amount ordered as follows:
Order Amount Shipping charge
$0.01 - $19.99: $4.50
$20.00 - $24.99: $5.50
$25.00 - $39.99: $6.50
$40.00 - $69.99: $7.50
USPS - Outside the USA
First Class or Priority Air mail (outside the U.S. - place your order, and we will e-mail you with the shipping options and cost before we ship out your order. You can also e-mail us for a quote at [email protected])
UPS: Ground Service (Within the U.S. only, not including Hawaii and Alaska)
We are located in Washington State, so shipping UPS Ground will take anywhere from 1-6 business days, depending on where in the United States the order is being shipped. If a more expedited shipping method is required (3rd day, 2nd day, or overnight), please let us know in the Order Notes section, as well as the date it needs to be delivered by. We will then contact you with the extra shipping cost for the expedited shipping.
Orders Within the United States
Orders shipped within the United States are free if the total order amount, before applicable taxes, is $70 or more. Free shipping is sent Media Mail (bookrate) via USPS. Please note, we cannot ship UPS to a PO Box, we would need a physical street address.
Orders have a 48-hour turn-around for processing before they are shipped out. Shipping days are counted once the package is shipped out.
Orders Outside the United States
There is no free shipping outside the United States, regardless of order amount. Shipping times cannot be guaranteed. They are only estimates based on the carriers' delivery times, and do not include Customs processing. If your order will pass through Customs, please expect a delay. Please e-mail us at [email protected] or call us at 1-800-922-2143 for a shipping quote to your country.
RETURNS POLICY
- All products published by YWAM Publishing and/or Emerald books must be returned within sixty days of invoice date.
- All products not published by YWAM Publishing and/or Emerald books must be returned within thirty days of invoice date.
- Products returned must arrive at YWAM Publishing in like new condition.
- Please provide a photocopy of the original invoice for each returned item.
- Please do not use newspaper as a packing material.
- Customer pays shipping cost on returns, as well as freight from original invoice, unless the return is the result of our error.
- Credit will be issued using the same method used to pay for the products. If a credit card was used, credit will be issued back to the same credit card. If the original order was paid with a check/money order, a refund check will be issued.
Ship all returns to the following address:
YWAM Publishing
Attn.: Returns Department
PO Box 55787
Seattle, WA 98155
If you have any further questions, please contact us at 1-800-922-2143, or e-mail [email protected]